White-glove service, under your brand

Cold-chain fulfillment and concierge follow-up — handled by Onboard, delivered as your clinic.

White-Glove Service

Drop-shipped to your patients. Branded as your clinic.

We move the boxes, we answer the calls, we keep the cold chain intact — so your front desk stays focused on care, not logistics. Every package leaves looking like it came from your practice, because it did.

< 48 hrs
Avg. order to delivery
99.4%
On-time, in-spec arrivals
4 min
Avg. concierge response
Step 01
Patient prescribed in your clinic

Your clinician issues the protocol in the visit — Onboard receives the order in real time.

Step 02
We pack and label under your brand

Cold-chain packaging, your clinic's logo on the box, your clinician's name on the dosing card.

Step 03
Tracked delivery to your patient's door

Signature-ready shipping with status pushed back into your clinic dashboard.

Step 04
Concierge follow-up on your behalf

Our team fields refill questions, shipping issues, and dosing check-ins — escalating only what needs you.

Branded fulfillment
Your logo, your clinician's name, your follow-up instructions — on every shipment.

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